The recent Worldwide software outage affected hundreds of thousands of people and their families who were flying around the globe. As a result of the outage many people had to incur expenses for hotels, food, new flights, ground transportation and more.
Do these things now:
1. Keep your receipts.
2. Contact your airline and make a request for cash refund and reimbursement.
3. Submit a claim to any travel insurance that you may have purchased or through your credit card.
In the following situations, consumers are entitled to a refund of the ticket price and/or associated fees.
- Cancelled Flight – A consumer is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel.
- Schedule Change/Significant Delay – A consumer is entitled to a refund if the airline made a significant schedule change and/or significantly delays a flight and the consumer chooses not to travel.
- DOT has not specifically defined what constitutes a “significant delay.” Whether you are entitled to a refund depends on many factors – including the length of the delay, the length of the flight, and your particular circumstances. DOT determines whether you are entitled to a refund following a significant delay on a case-by-case basis.
- Class of Service Change – A consumer is entitled to a refund if the consumer was involuntarily moved to a lower class of service. For example, if the consumer purchased a first-class ticket and was downgraded to economy class due to an aircraft swap, the consumer is owed the difference in fares.
- Optional Service Fees – A consumer is entitled to a refund of fees paid for an optional service (for example, baggage fees, seat upgrades, or in-flight Wi-Fi) if the consumer was unable to use the optional service due to a flight cancellation, delay, schedule change, or a situation where the consumer was involuntarily denied boarding.
- Note: In situations where you have purchased an optional service and that amenity either does not work or is not available on the flight, you may need to notify the airline of the problem to receive a refund.
- Baggage Fees – A consumer is entitled to a refund if the consumer paid a baggage fee and his or her baggage has been declared lost by the airline.
- Airlines may have different policies to determine when a bag is officially lost. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another.
- If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT.
- Learn more about lost, delayed, or damaged baggage.
- Fully refundable ticket – Consumers who purchase fully refundable tickets are entitled to a refund when they do not use the purchased ticket to complete their travel
Here is how you might get reimbursed from the airlines:
DELTA
https://www.delta.com/reimbursement/
UNITED
https://www.united.com/unitedcares/
AMERICAN
https://www.aa.com/i18n/customer-service/contact-american/receipts-and-refunds.jsp
ALLEGIANT
https://www.allegiantair.com/customer-service-plan
SPIRT
https://customersupport.spirit.com/en-US/create-case/
Airline Cancellation and Delay Dashboard
The U.S. Department of Transportation has created a dashboard to ensure the traveling public has easy access to information about services that U.S. airlines provide to mitigate passenger inconveniences when the cause of a cancellation or delay was due to circumstances within the airline’s control. CHECK THIS OUT!!!
https://www.transportation.gov/airconsumer/airline-cancellation-delay-dashboard
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